DACdb support is happy to help get your credentials loaded correctly into DACdb.

To get started please login to your DACdb account and create a ticket under their support tab.

Something isn’t showing right in DACdb or iMembersDB: create a ticket at https://www.dacdbsupport.com/

I need to update my bank account or change the account owner: Payfactory

I have questions about a transaction and how it is showing in Paycove or Payfactory: Team Merchant.

Account fees are deducted from your account on file by Payfactory at the end of the month. To see details login to https://partnerportal.payfactory.app and click on “Billing.”

Click on the month for an expanded view

Please reach out to DACdb support for assistance with reconciliation. They are happy to help.

https://ww.dacdbsupport.com

Go to https://partnerportal.payfactory.app the username will be the email address of the person who signed for the account.

If you have not logged in already, please click “Forgot Password”

ACH needs to be manually refunded through PayFactory. It can only be voided if caught before it batches out at 3pm EST on the same day.

Yes by submitting a ticket with PayFactory, however AMEX does not have a different cost for your account.

-Go to https://teammerchant.com/mmp and click on Payfactory Login

-Log in to your account using your credentials.

-Click on "Contact Support" in the blue left-hand column of the page.

-Click on "Sign in" in the upper right corner of the page.

-Use your Payfactory username and password to log in to their ticketing system.

-Click "Submit a request"

-Fill out the necessary details on the form, including the new email address and full name.

Click here to download the form in a new window

To submit a ticket to your account, simply follow these steps:

Go to https://teammerchant.com/mmp and click on Payfactory Login

Log in to your account using your credentials.

Click on "Contact Support" in the blue left-hand column of the page.

Click on "Sign in" in the upper right corner of the page.

Use your Payfactory username and password to log in to their ticketing system.

Click "Submit a request"

Fill out the necessary details on the web form, including the new email address and attach the completed Control Prong change form and a voided check or bank letter.

Submit the ticket, and we'll take care of the rest!

Reasons why the funds might not end up in bank account the next day:

Transactions can take a full business day to process if there aren’t any delays.

A transaction run on Monday before 8pm EST will process Tuesday, and be deposited into your account on Wednesday. Rarely, it may be Thursday.

Gateway: Paycove: https://paycove.io

Processor: Paysafe: https://partnerportal.payfactory.app

Payyfactory only reports on deposits into your bank account. So the transaction will not show up until the money is deposited.

For real time transaction information please login to https://paycove.io

It will not send any information back to the DACdb Registration and/or Finance system(s) and will require manual reconciliation, but if you’re okay with that, Team Merchant can set up this process for you.

A lot of clubs use DACdb to make a calendar event for a QR code to take payments at live events.

If you would prefer to have a handheld device they are iOs only, $157 + shipping and you can find more information about them here: https://teammerchant.com/dacdb-handhelds.

A fee clubs can charge their members for the convenience of paying online.

For legal reasons, this is not a convenience fee or a surcharge, but a fee charged for the convenience of secure online transactions from Payfactory.

It must be done by the whole account, and applied to all transactions on that account.

The club will receive the fee paid temporarily, and Payfactory will deduct it as part of their lump sum at the end of the month. The fee is not adjustable.

Please complete the Control Prong Change form. Both parties need to sign, and the form needs to be filled out in its entirety, including the new account owner’s (AKA control prong’s) Social Security Number to be processed. For federal compliance, we need the social security number to do an identity verification for the person who is in charge of the account.

Account Owner (Control Prong) Update Form

Please do not email ths form. Submit it securely as a ticket on yourPayfactory account.

To submit a ticket to your account, simply follow these steps:

Click on the Payfactory Login button below

Log in to your account using your credentials.

Click on "Contact Support" in the blue left-hand column of the page.

Click on "Sign in" in the upper right corner of the page.

Use your Payfactory username and password to log in to their ticketing system.

Click "Submit a request"

Fill out the necessary details on the form, attach the completed form with any supporting documentation.

Submit the ticket, and we'll take care of the rest!

Member Minder Pro: Member Minder Pro offers a powerful and integrated suite of software that makes all of the functions of member management seamless and easy.

Paycove: Tailor’s billing to customer and business needs. They have partnered with Team Merchant to provide the payments gateway for MMP.

Payfactory: Payfactory specializes in embedded payment facilitation (payfac) services for Integrated Software Vendors and Subscription as a Service (SaaS) companies. Our gateway-friendly platform integrates with software systems to provide seamless payment facilitation with little to no development required, allowing our partners to minimize integration costs and quickly gain a new revenue stream. Founded by payment industry veterans, we believe that integrated processing should be simple, frictionless and fast – while also maintaining the highest level of security, customer service and human support. Learn more at https://payfactory.io

Team Merchant: We provide transparent payment processing solutions, education, and support and have partnered with MMP to provide a seamless payments experience. We are all Rotarians.

https://teammerchant.com/blog/2021/3/19/doing-things-differently

Click to see a transaction journey

Deposits - https://partnerportal.payfactory.app

Billing Statement https://partnerportal.payfactory.app

ACH transaction information https:/paycove.io

Not just yet, more coming very soon