Why Isn’t My Authorize.net Integration Working?

Did you check the Transaction Key? 

Authorize.net is a very popular payment gateway because it allows merchants to integrate credit card and eCheck payments into software, websites, shopping carts and more.

As an Affiliate and Authorized Reseller, Team Merchant sees common mistakes that are made when generating Transaction Keys for an integration.

What’s a Transaction Key? 

Similar to a password, your system-generated Transaction Key is used to authenticate requests submitted to the payment gateway and is necessary for Authorize.net to function.

When you implement a new shopping cart, software, or other third-party solution with Authorize.net, that solution may ask for your Authorize.net credentials. Your Gateway ID (or API Login ID) and Transaction Key are part of those credentials and are necessary for an encrypted solution like Authorize.net to integrate into another solution.

How to generate a new Transaction Key in Authorize.net:

For security reasons, you need to generate a new Transaction Key often to integrate Authorize.net into a website or shopping cart. Authorize.net has a wonderful support site that lists the following steps to generate a new Transaction Key.

1.            Log into the Merchant Interface.

2.            Click Account from the main toolbar.

3.            Click Settings in the main left-side menu.

4.            Click API Credentials & Keys.

5.            Select New Transaction Key.

6.            Note: When obtaining a new Transaction Key, you may choose to disable the old Transaction Key by clicking the box titled, Disable Old Transaction Key Immediately. You may want to do this if you suspect your previous Transaction Key is being used fraudulently.

7.            Click Submit to continue.

8.            Request and enter PIN for verification.

9.            Your new Transaction Key is displayed.

Remember: You can only have one transaction key at a time!

If you ever generate a new one, you will have to update all of your previous integrations with the new key.

 Why Is My Other Authorize.net Integration Not Working?

A common problem with authorize.net occurs when there are multiple integrations with the same authortize.net account. If when integrating authorize.net to a new shopping cart or software another existing integration stops working, it is most likely because of an expired transaction key.

If you need to generate a new Transaction Key to switch processors or implement a new solution with Authorize.net, it is important to understand that it invalidates the old key. It is critical that you update the new Transaction Key in all your software, website, and shopping cart integrations with the same new key!

Still stuck or have more questions about authorize.net and payment processing? Team Merchant is here to help, click here to schedule a free consultation.